Project Manager I
Cenduit LLC is the largest IRT (interactive response technology) specialist in the world with the expertise to empower study sponsors for success by implementing a completely personalized system that puts them in control of their clinical trials. Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and supply chain expertise from two world leaders, Quintiles and Thermo Fisher Scientific.
Meeting the needs of investigator sites and patients, Cenduit offers clinical supply chain intelligence and clinical operations know-how through its IRT-driven services: rapid study start-up software, patient randomization (RTSM), patient reminders, drug supply management, and eClinical integration. Cenduit has over 500 experts worldwide in the US, UK, Switzerland, India and Japan, with clinical trial experience in more than 100 countries, interacting with more than 600,000 patients at more than 32,000 sites.
Client service (40%)
Act as main point of contact for the client during study maintenance
Organise or participate in regular client meetings
Respond to all client requests in a timely manner
Manage budget and Change Orders (Cos) as required
Provide regular updates to client on study related information
Proactively review supply strategy for improvements and identify risk
Periodically review study data to identify trends or issues
Data changes (20%)
Author data change requests based on client’s need
Pre-approve data change requests raised by Helpdesk staff
Coordinate the implementation and review of the data changes
Help desk support (20%)
Review Helpdesk tickets that get escalated from Helpdesk to Project Management
Take appropriate actions to resolve the tickets as quickly as possible
Initiate updates to Helpdesk study guides
Other tasks (20%)
Draft study specific user guides and finalise based on PM comment
Investigate issues and manage them through to resolution
Review study alerts and action or escalate as appropriate in a proactive way
May provide information and training to new hires
May attend Investigator Meetings, or participate in client audits (representing study)
May manage System Change Requests (SCRs) for bug fixes other than the category of “PMG”.
Work with a system design PM, assisting with User Guides and Helpdesk study guides for SCRs as needed
Other related duties as required by business need
Strong customer service ethic, always providing excellent service to both internal and external ‘clients’.
Confident in working with external Clients.
Accountable to perform tasks on-time, and with high quality. Excellent written and verbal communication skills
Strong team player with ability to work independently
Solid organizational skills including attention to detail and multi-tasking skills
Good problem solving and analytical skills
Ability to learn a technical system (continued development of technical aptitude)
Strong IT skills and working knowledge of Microsoft Office
Education & Experience:
Bachelor's degree or equivalent combination of education, training and experience
6 months to 3 years clinical research or project management experience
Experience working in a customer service environment preferred
Cenduit offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics.