At Cenduit, we never forget that clinical sites and the patients they serve are at the core of every clinical trial. Site staff are busy, and the more intuitive the IRT is the more sites will use it to comply with protocols, reduce errors and increase the quality of your data. In a recent survey of over 280 sites using Cenduit’s IRT platform, 98% said the system was easy to use. And across the board, the sites were “Very Satisfied” with Cenduit’s IRT functionality.
In that same study, nearly every site was “Very Satisfied” with all aspects of Cenduit’s IRT Help Desk. And it’s not hard to see why. Cenduit’s IRT Help Desk is available 24/7, 365 days a year and our staff of specialists receive protocol-specific training in order to provide the support you need when interacting with our IRT. An industry first, our Live Chat option also helps users resolve issues quickly.
Callers whose native language is not English can get help from our “Language Line” translators. Clinical sites that need language assistance can also email the help desk, which will then call the site with the translator already online.
The result? Our IRT Help Desk resolves site user questions in less than 6 minutes on average, which leaves sites more time to check off other items on their “to do” list, like filing regulatory documents and seeing patients.