An Intuitive IRT for Busy Investigator Site Staff
We know that site staff are busy and need the IRT (IVRS/IWRS) to be as intuitive as possible so that they can log in and log out of the system quickly and get back to their top priority: treating patients. According to a recent survey we conducted, 95% of sites using Cenduit’s IRT said the system is extremely or somewhat easy to use.
Cenduit’s IRT Help Desk is available 24/7, 365 days a year and our staff of specialists receive protocol-specific training in order to provide the support you need when interacting with the IRT. In addition, our IRT Help Desk resolves site user questions in less than 6 minutes on average which leaves you more time to check off other items on your “to do” list like filing regulatory documents and seeing patients.
For callers whose native language is not English, you can get help from our “Language Line” translators.*
*Clinical sites that need language assistance can also email the help desk, which will then call the site with the translator already online.