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Project Manager - Basel, Switzerland

Location -

Project Manager – Basel, Switzerland

 

Cenduit, LLC, a joint-venture between Quintiles and ThermoFisher, is looking for a Project Manager for our location in Basel, Switzerland.  This is a rare opportunity to join a new organization in the early stages and be part of our exciting future!  Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders.  Cenduit provides clients with state-of-the-art Interactive Response Technology (IRT) to gather, analyze, and integrate data from clinical trials faster and more efficiently than ever before.

 

 

Purpose:  Manage and co-ordinate all technical and service aspects of an Interactive Response Technology project used for randomization, supplies management, and forecasting for clinical trials.   This will range from initial discussions with clients, development of the project specifications, documentation aspects of setting up the project and management of all project related activities through to study completion.  The role will be responsible for ensuring all project work is completed to the sponsor’s satisfaction, ensuring quality deliverables on time and within budget and in accordance with policies and procedures. 

 

Primary Responsibilities

• Co-ordination and communication of all relevant activities, both internal and external, to design a clinical system to meet the need of the study.   

• Author design specification and other project documentation to support the system development.  Work with the project team to finalise the required documents.

• Overall responsibility for ensuring activities come together in a timely manner to meet the client and study requirements, including regular communication with team members across the globe to ensure project tasks are on target.

• Management of the system lifecycle (SLC), Project Validation Testing (PVT), user testing (UAT) and the ‘go live’ process. 

• Travel to conduct training at investigator meetings as required by client.

• Collect information on team performance against contract, customer expectations and project baselines, set and monitor goals and objectives. 

• Lead problem solving and resolution efforts. 

• Act as primary contact with sponsor, including participation in client meetings, bid support meetings, teleconferences etc (where appropriate) to ensure communication is maintained and reporting scheduled adhered to.

• Provide input for the development of proposals for new work and manage project budgets.

• Provide input to line mangers on their project team members’ performance relative to project tasks.

• Partner with other project managers on a cross functional basis to develop and implement business process improvement activities.

• Ensure that work is conducted in accordance with standard processes, policies and procedures and meets quality and timeline metrics.

• Assessment of clinical protocol and other client supplies study specifications to help design supply chain solutions to meet the needs of the trial. 

• Forecasting and tracking of all clinical trial supplies to ensure that all investigator sites are provided with sufficient medication for all patient visits (where appropriate) throughout the course of the trial.

 

Skills

• Excellent communication skills, both written and verbal

• Strong customer service ethic with ability to establish and maintain effective working relationships with co-workers, managers and clients

• Good problem solving and organizational skills

• Accuracy, with an eye for detail and results focused

• Analytical decision making

• Team player & flexible

• Good computer skills, including knowledge of MS office applications

• Knowledge of the drug development process and GCP

 

 

Education & Experience:  Bachelor's degree in sciences, technology or related field and 3-5 years clinical research or pharmaceutical experience including 0-2 years project management experience.  Experience in a key CRO/Pharmaceutical operational function, e.g., data management, clinical operations, laboratory, pre-clinical; or equivalent combination of education, training and experience is desired.  Experience with Interactive Voice Response or Electronic Data Capture is a plus!

 

Interested candidates should submit their resume and coverletter to .(JavaScript must be enabled to view this email address)

Associate Project Manager - Basel, Switzerland

Location -

Cenduit, LLC, a joint-venture between Quintiles and ThermoFisher, is looking for an Associate Project Manager for our Basel, Switzerland location.  This is an opportunity to join our growing organization and be part of our exciting future!  Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders.  Cenduit provides clients with state-of-the-art Interactive Response Technology (IRT) to gather, analyze, and integrate data from clinical trials faster and more efficiently than ever before.

 

Purpose: 

Manage and co-ordinate all technical and service aspects of Interactive Response Technology project (IRT, IVRS, IWRS).

This will range from initial discussions with clients, development of the project specifications, documentation aspects of setting up the project and management of all project related activities through to project/study implementation (“go live”).

This position will also be responsible for maintaining/supporting a project after “go live.”  This will include the oversight of drug supply, ensuring the correct utilization of the system for trial related activities, regular client status calls and reporting, and the management of all project related activities from study go live through completion.

 

Primary Responsibilities

• Manage the technical aspects of the Cenduit system lifecycle (SLC), acting as lead/liaison through the configuration and validation of project specific systems through System Quality Review (SQR), System Requirements Testing (SRT), User Acceptance Testing (UAT) and the “Go Live” process.
• Overall responsibilities for ensuring that system design related activities come together in a timely manner to meet the client and study requirements, including regular communication with team members to ensure project tasks are on target.
• Lead problem solving and resolution efforts by assisting with issue identification, resolution, documentation, and escalation.
• Participate in both internal and external meetings utilized to establish system requirements.  This includes follow up meetings, as required.
• Use appropriate project planning tools e.g. Microsoft Project to communicate milestones and critical path activities and other updates.
• Forecasting and tracking of all clinical trial supplies to ensure that all clinical trial sites are provided with sufficient medication for all patient visits (where appropriate) throughout the course of the trial.
• Act as escalation for Helpdesk issue resolution, as well as handling queries from clients and investigator sites, ensuring they are responded to quickly and in accordance with SOP’s
• Monitor site level and warehouse level supply inventory and provide timely feedback on levels to ensure optimal supply levels are maintained wherever possible.
• Produce and distribute status, tracking and financial reports for internal and external team members and senior management.
• Conduct training at monitor/investigator meetings as required by client.
• Develop and oversee maintenance of internal databases and project plans.

 

Skills

• Excellent communication skills, both written and verbal
• Strong customer service ethic with ability to establish and maintain effective relationships with clients and co-workers.
• Good problem solving and analytical skills.
• Excellent organizational skills; able to prioritize workload and multi-task
• Team oriented & flexible
• Good computer skills, including knowledge of MS office applications

Education & Experience: 

• Bachelor's degree
• 1 – 3 years of project coordination/management experience
• Previous client management experience required
• Experience in a CRO/biotech/pharmaceutical operational function; e.g., data management, clinical research/operations, etc., preferred

 

Send resumes or referrals to .(JavaScript must be enabled to view this email address)

 

Associate Director, Global IT Infrastructure - Research Triangle Park, NC

Location -

Cenduit, LLC, a joint-venture between Quintiles and ThermoFisher, is looking for an Associate Director, Global IT.  This is a great opportunity to join an organization and be part of our exciting future!  Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders.  Cenduit provides clients with state-of-the-art Interactive Response Technology (CIRT) to gather, analyze, and integrate data from clinical trials faster and more efficiently than ever before.

 

Purpose:  The Associate Director, Global IT position will manage the IT function and IT staff for Cenduit’s US and international locations.   Key areas of responsibility include managing hosting and control of Cenduit's flagship SaaS CIRT application and data as well as enterprise business systems.  The position will work in collaboration with team members and stakeholders across the organization, ensuring the integration, coordination, timing, and consistency of IT processes. The Associate Director, Global IT reports to the Global Head of Technology for Cenduit, also based in RTP, and work closely with the Global Head of Technology on the strategic and operational aspects of IT projects and services.  This position is expected to be a partner with all business disciplines to develop and execute effective business strategies based on well defined analytical models.  This position is a hands-on management role with responsibility for recruitment, training, performance and development of all direct reports.

 

Primary Responsibilities

• Lead the Global IT team in the implement, support and maintenance of Cenduit’s IT systems and data centers.
• Cost effectively manage back office IT systems (core LAN/WAN network, IT infrastructure, applications, telecom, and desktop computers) to support Cenduit’s day to day business operations.
• Manage Cenduit’s hosting IT platform, both (primary and disaster recovery), the CIRT SaaS Production application and corresponding data. Provide 24x7 support while ensuring maximum continuity of service and rapid recovery in event of failure.
• Responsible for IT service delivery, provision of timely and accurate management information and definition of key processes.
• Define IT policies, operational procedure, compliance and operational risk, capacity, release and change management.
• Assist the Global Head of Technology in defining IT strategy, roadmap and projects.
• Ensure Global IT policies, legislation and procedures are complied with; such as SOP’s (Standard Operating Procedures) and CFR Part 11 compliance.
• Manage IT projects to within budget, scope and timelines while driving for maximum return on investment.
• Manage Global IT team including workloads and prioritization of duties while ensuring network/infrastructure, desktop support and application support. 
• Management of Global IT system security and user access to IT systems and applications in line with industry and vendor best practice.
• Develop, manage document and test the Disaster Recover and backup plan and processes.
• Liaise with outside vendors and solution providers to research and provide guidance for the future development of the Cenduit IT system.
• Support the development of systems as needed/directed
• Provide monthly reports in relation to metrics and progress as agreed.  Communicate progress on action items, difficulties and risks as often as necessary to keep management fully informed regarding issues and concerns relating to IT.

 

Skills

• Excellent leadership, communication & presentation skills, both written and oral
• Demonstrated track record of motivating, managing and fostering teamwork among a diverse technical staff
• Excellent conceptual, analytical decision making, problem solving and organizational skills
• Innovation and change management
• Accuracy, with an eye for detail and results focused
• Knowledge of the drug development process and GCP preferred

 

Education & Experience: 

• Bachelor’s degree in Technology or related field. 
• 15 years IT experience with at least 5 years management experience leading an IT infrastructure team across multiple locations, servicing internal and external customers
• 3 years experience managing a SaaS Hosting environment preferable for an eClinical application such as IVR, EDC, CTMS, etc.
• 10 years of knowledge of Microsoft and networking technologies
• Extensive knowledge in setting up and managing virtual environments using VMWare, additional experience with NetApps for virtual storage a plus
• Demonstrated SQL Server Database Administration and databases optimization experience

 

Domestic and International travel required up to 25%. 

 

Send resumes with salary requirements to .(JavaScript must be enabled to view this email address)

.NET Software Engineer – Research Triangle Park,  NC

Location -

Cenduit, LLC, a joint-venture between Quintiles and ThermoFisher, is looking for a Software Engineer for its headquarters in Research Triangle Park, NC.  This is a rare opportunity to join growing development team and be part of our exciting future!  Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders.  Cenduit provides clients with state-of-the-art Interactive Response Technology (IRT) to gather, analyze, and integrate data from clinical trials faster and more efficiently than ever before.

Purpose:  This position works within Cenduit’s Research & Development (R&D) department as a contributing member of various project teams that are responsible for the full software development lifecycle of Cenduit products and derivative releases. The ideal candidate is a solid .NET developer with the ability to participate in all phases of the development lifecycle – including requirements gathering, system design, implementation, and review of test plans. A willingness to contribute to process improvement is key as we continue our work to be a world class development team while adhering to the requirements of our industry.

 Primary Responsibilities

• Software application design, coding, documentation, and deployment.
• Helping to gather requirements to insure understanding of business/customer needs.
• Applying software best practices and contributing to process improvements.
• Contributing to projects that automate recurring work to improve team efficiency.
• Writing and maintaining documentation for all phases of the development lifecycle.

Skills

• Strong knowledge of C#, ASP.Net, Windows Workflow, XML, HTML, CSS, JavaScript, SQL Server 2000/2008, ADO.Net, and the .Net Framework are required
• Knowledge of unit testing automation
• Experience in testing of web-based applications built on Microsoft technologies
• Creative and conceptual thinking skills combined with excellent verbal and written communication
• Demonstrated ability to design complex systems
• Firm grasp of software configuration management concepts
• Knowledge and experience in any of the following areas are a plus:
• Web services
• Systems integration
• SharePoint development and administration
• Software design patterns
• User experience design as it pertains to web applications
• Database systems design and development
  
  

Education & Experience: 

• B.S. degree required; preference for computer science, software engineering, or related field
• At least 3 years experience in a software development role

 

Software Quality Engineer - Research Triangle Park, NC

Location -

Cenduit, LLC, a joint-venture between Quintiles and ThermoFisher, is looking for a Software Quality Engineer for our location in Research Triangle Park, NC.  This is a rare opportunity to join our growing development team and be part of our exciting future!  Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders.  We provide clients with state-of-the-art Interactive Response Technology (IRT) to gather, analyze, and integrate data from clinical trials faster and more efficiently than ever before.

Purpose:  As an integral member of a development organization, test and assess the quality of existing and newly developed enterprise application software products.

This position works within Cenduit’s Research & Development (R&D) department as a contributing member of various project teams that are responsible for the full software development lifecycle of Cenduit products and derivative releases. The role’s focus is to apply best practices and applicable company processes in assessing the quality and functionality of products while ensuring timely project completion.  A willingness to contribute to process improvement is key as we continue our work to be a world class development team while adhering to the requirements of our industry.

Primary Responsibilities

• Review requirements and software design for clarity and testability
• Develop and perform functional and system test plans and test cases
• Develop automated test scripts to meet test plan/case objectives
• Participate in peer reviews of deliverables of test plans, requirements and designs produced by other team members
• Provides accurate time estimates and timely updates to Team lead on progress.
• Works with the  internal customer to understand and apply typical and critical application use in test plan development and execution
• Author test reports in accordance with process
• Manage defects through the defined defect lifecycle
• Keeps current on computer technology to build skill expertise, by attending training courses, seminars, industry association meetings, trade journals and periodicals
• Performs role in compliance with process while recommending process improvements
• Performs other duties as required

 

Skills

• Requirements analysis and test plan development
• System and functional testing techniques
• Test automation design and development (functional and performance)
• Basic SQL Server query writing
• 3 years experience in software development and design  
• Interpreting Windows, SQL Server & .NET error logs
• Understanding of software quality metrics
• Ability  to work  across  different  geographical  locations

 

Education & Experience: 

• B.S. degree required; preference for computer science, software engineering, or related field
• At least 5 years experience as software quality engineer testing a web based SaaS application required
• At least 3 years in test automation development required

Web Developer – Research Triangle Park,  NC

Location -

Cenduit, LLC, a joint-venture between Quintiles and ThermoFisher, is looking for a Web Developer for its headquarters in Research Triangle Park, NC.  This is a rare opportunity to join our growing development team and be part of our exciting future!  Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders.  Cenduit provides clients with state-of-the-art Interactive Response Technology (IRT) to gather, analyze, and integrate data from clinical trials faster and more efficiently than ever before.

Purpose:  This position works within Cenduit’s Research & Development (R&D) department as a contributing member of various project teams that are responsible for the full software development lifecycle of Cenduit products and derivative releases. The ideal candidate is a Web Developer with a skillset that spans web design, user experience design, and application development. The developer will participate in all phases of the development lifecycle – including requirements gathering, application design, implementation, and testing. A willingness to contribute to process improvement is key as we continue our work to be a world class development team while adhering to the requirements of our industry.

 Primary Responsibilities

• Web application design, coding, and documentation.
• Design and development coordination with core platform developers for UI APIs.
• User interface design.
• Helping to gather requirements to insure understanding of business/customer needs.
• Applying software best practices and contributing to process improvements.
• Writing and maintaining documentation for all phases of the development lifecycle.
• Validating proper operation across platforms to include IE, Chrome, Safari, and Firefox as well as IOS and Android based tablets.

Skills

• Strong knowledge of XML, HTML5, CSS, JavaScript, AJAX, jQuery, JSON
• Experience building and testing of web-based applications built on Microsoft technologies
• Creative and conceptual thinking skills combined with excellent verbal and written communication
• A portfolio of past web design projects
• Knowledge and experience in any of the following areas are a plus:
• C#, ASP.Net, Windows Workflow, .Net Framework, SQL Server 2000/2008

 Education & Experience: 

• B.S. degree required; preference for computer science, software engineering, or related field
• At least 3 years experience in a web development or design role

Software Tools Engineer – Research Triangle Park,  NC

Location -

Cenduit, LLC, a joint-venture between Quintiles and ThermoFisher, is looking for a Tools oriented Software Engineer for its headquarters in Research Triangle Park, NC.  This is a rare opportunity to join our growing development team and be part of our exciting future!  Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders.  Cenduit provides clients with state-of-the-art Interactive Response Technology (IRT) to gather, analyze, and integrate data from clinical trials faster and more efficiently than ever before.

Purpose:  This position works within Cenduit’s Research & Development (R&D) department as a contributing member of various project teams that are responsible for the full software development lifecycle of Cenduit products and derivative releases. The ideal candidate has .NET experience with the ability to participate in all phases of the development lifecycle – including requirements gathering, system design, implementation, and review of test plans. A willingness to contribute to process improvement is key as we continue our work to be a world class development team while adhering to the requirements of our industry.

 Primary Responsibilities

• Automation of daily software builds including unit tests
• Automation of software deployment process
• Integration of CASE management software with defect tracking and configuration management systems
• Creation of system health dashboards and reports for use by support teams
• Automation of other recurring work to improve team efficiency
• Creation and maintenance of technical and user documentation for tools developed
• Implementation of effective Source Configuration Management tools
• Software application design, coding, documentation, and deployment
• Helping to gather requirements to insure understanding of business/customer needs
• Applying software best practices and contributing to process improvements.
• Contributing to projects that automate recurring work to improve team efficiency.
• Writing and maintaining documentation for all phases of the development lifecycle.

Skills

• Knowledge of C#, ASP.Net, Windows Workflow, XML, HTML, CSS, JavaScript, SQL Server 2000/2008, ADO.Net, and the .Net Framework are desired
• Knowledge of unit testing automation
• Knowledge of various scripting languages in a Microsoft and linux environment.
• Creative and conceptual thinking skills combined with excellent verbal and written communication
• Demonstrated ability to design complex systems
• Firm grasp of software configuration management concepts
• Knowledge and experience in any of the following areas are a plus:
• Web services
• Systems integration
• Software design patterns
• User experience design as it pertains to web applications
• Database systems design and development

 Education & Experience: 

• B.S. degree required; preference for computer science, software engineering, or related field
• At least 3 years experience in a software development role

Project Manager/Business Analyst- Allentown, PA

Location -

Cenduit, LLC, a joint-venture between Quintiles and ThermoFisher, is looking for a Project Manager for our Allentown, PA location.  This is a rare opportunity to join a growing organization in the early stages and be part of our exciting future!  Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders.  Cenduit provides clients with state-of-the-art Interactive Response Technology (IRT) software to gather, analyze, and integrate data from clinical trials faster and more efficiently than ever before.

Job Overview:  This position ensures the contracted services and expectations of a clinical systems project (IRT system) is completed to the client’s satisfaction and in accordance with SOP’s, policies, and practices. 

The Project Manager will be responsible for managing the project life cycle; this includes discussions with clients, development of the project specifications, documentation of project set up, and management of all project related activities through to project completion. 

This individual will be the primary point of contact to the client teams and the ability to communicate effectively and build relationships with clients will be a critical aspect of this position. 

Primary Responsibilities

• Manage all aspects of designing, developing, and implementing Cenduit’s Interactive Response Technology (CIRT) clinical system.  (Also known as Interactive Voice Response/Interactive Web Response; IVR/IWR).
• Coordinate and communicate all internal technical activities ensuring that all services and features are ready for the start of the study or as required by client timelines.
• Author requirement specifications for study systems and review other project documentation to support the development and validation of a CIRT system.  Work with the client and project team to finalize the requirement documents to meet client deliverables.
• Manage the technical aspects of the Cenduit system lifecycle (SLC), acting as lead/liaison through the configuration and validation of project specific systems through System Quality Review (SQR), System Requirements Testing (SRT), User Acceptance Testing (UAT) and the “Go Live” process.
• Gather user requirements and document functional specifications.
• Overall responsibilities for ensuring that design related activities come together in a timely manner to meet the client and study requirements, including regular communication with team members to ensure project tasks are on target.
• Assess the protocol and other client provided materials in conjunction with CIRT system standards, to design supply chain solutions for medication management.
• Lead problem solving and resolution efforts by assisting with issue identification, resolution, documentation, and escalation.
• Participate in both internal and external meetings utilized to establish system requirements.  Use appropriate project planning tools e.g. Microsoft Project to communicate milestones and critical path activities and other updates.
• Serve as primary contact with client to ensure communication is maintained and project schedules are adhered to.
• Travel to conduct training at monitor/investigator meetings.
• Supervise the maintenance of project management information and database/tracking systems.
• Develop and maintain good communication and working relationships with internal as well as external teams.
• Partner with other project managers on a cross functional basis to develop and implement business process improvement activities.
• Mentor support staff in relation to study specific projects, processes and procedures.
• Perform other duties as required and directed by management team, including general Project Management work for new studies and studies in maintenance.

Some travel required - up to 25%

Successful candidates will possess:  

• Desire and motivation to succeed in a fast-faced, growing, global company.
• Strong communication skills, both verbal and written. 
• Excellent presentation and negotiation skills; ability to present in front of an audience.
• Strong client management skills, including interpersonal skills; ability to build rapport and credibility with senior-level clients and internal partners.
• Superior time management skills and strong attention to detail.
• Analytical decision making
• Team player & flexible
• Good computer skills, including knowledge of MS office applications

Education & Experience: 

• Bachelor's degree. 
• 5 - 7+ years of project management experience.
• Client management experience required.
• Experience managing software products and services preferred.
• Experience in a clinical, CRO, or pharmaceutical operational function preferred.
• Experience with clinical technologies; e.g., EDC, IRT, IVRS/IWRS a plus.  

 

Associate Project Manager - Research Triangle Park,  NC

Location -

Cenduit, LLC, a joint-venture between Quintiles and ThermoFisher, is looking for an Associate Project Manager for our Research Triangle Park, NC location.  This is an opportunity to join our growing organization and be part of our exciting future!  Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders.  Cenduit provides clients with state-of-the-art Interactive Response Technology (IRT) to gather, analyze, and integrate data from clinical trials faster and more efficiently than ever before.

 

Purpose:  In accordance with SOP’s, policies and procedures; support Project Management Group related to the provision of Cenduit’s Interactive Response Technology (CIRT).  This will include the management of all project related activities from system launch through completion.

Our interactive response technology (IRT) platform uniquely integrates both patient interaction systems for clinical development and the supply chain services of clinical labeling packaging and distribution through Cenduit’s interactive web and voice response solutions (IWRS/IVRS). 

 

Recent college graduates with 1 - 3 years of client management or project management/support experience are encouraged to apply!

 

Primary Responsibilities

• Act as primary contact with client, including participation in client meetings and teleconferences to ensure communication is maintained and reporting schedule adhered to.
• Set up and maintain project specific documentation, application files, reports, forecasts and related information as required in order to help ensure investigational products and ancillary supplies are distributed appropriately.
• Maintain printed materials, forms and user guides as required for use during the maintenance phase of the study
• Act as escalation for Helpdesk issue resolution, as well as handling queries from clients and investigator sites.
• Monitor site level and warehouse level supply inventory and provide timely feedback on levels to ensure optimal supply levels are maintained wherever possible.
• Assist with issue identification, documentation and escalation.
• Create project checklists in accordance with project specification/quotation, monitor trigger levels and expiry dates, track enrollment and drug supply activity taking place in the trial and communicate with clients as appropriate.
• Monitor and action system alerts to full resolution
• Produce and distribute status, tracking and financial reports for internal and external team members and senior management.
• Conduct training at client site.
• Develop and oversee maintenance of internal databases and project plans
• Proactively identify and manage client expectations at all stages of a project.
• Lead problem solving and resolution efforts

 

Skills

• Excellent communication skills, both written and verbal
• Strong customer service ethic with ability to establish and maintain effective relationships with clients and co-workers.
• Good problem solving and analytical skills.
• Excellent organizational skills; able to prioritize workload and multi-task
• Team oriented & flexible
• Good computer skills, including knowledge of MS office applications

Education & Experience: 

• Bachelor's degree
• 2 – 3 years of project management/coordination experience
• Previous client management experience required
• Experience in a CRO/biotech/pharmaceutical operational function; e.g., data management, clinical research/operations, etc., preferred

 

Send resumes with salary requirements to .(JavaScript must be enabled to view this email address)

Associate Project Manager - Allentown, PA

Location -

Cenduit, LLC, a joint-venture between Quintiles and ThermoFisher, is looking for an Associate Project Manager for our Allentown, PA location.  This is an opportunity to join our growing organization and be part of our exciting future!  Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders.  Cenduit provides clients with state-of-the-art Interactive Response Technology (IRT) to gather, analyze, and integrate data from clinical trials faster and more efficiently than ever before.

 

Purpose:  In accordance with SOP’s, policies and procedures; support Project Management Group related to the provision of Cenduit’s Interactive Response Technology (CIRT).  This will include the management of all project related activities from system launch through completion.

Our interactive response technology (IRT) platform uniquely integrates both patient interaction systems for clinical development and the supply chain services of clinical labeling packaging and distribution through Cenduit’s interactive web and voice response solutions (IWRS/IVRS). 

 

Recent college graduates with 1 - 3 years of client management or project management/support experience are encouraged to apply!

 

Primary Responsibilities

• Act as primary contact with client, including participation in client meetings and teleconferences to ensure communication is maintained and reporting schedule adhered to.
• Set up and maintain project specific documentation, application files, reports, forecasts and related information as required in order to help ensure investigational products and ancillary supplies are distributed appropriately.

• Maintain printed materials, forms and user guides as required for use during the maintenance phase of the study

• Act as escalation for Helpdesk issue resolution, as well as handling queries from clients and investigator sites.
• Monitor site level and warehouse level supply inventory and provide timely feedback on levels to ensure optimal supply levels are maintained wherever possible.
• Assist with issue identification, documentation and escalation.
• Create project checklists in accordance with project specification/quotation, monitor trigger levels and expiry dates, track enrollment and drug supply activity taking place in the trial and communicate with clients as appropriate.
• Monitor and action system alerts to full resolution
• Produce and distribute status, tracking and financial reports for internal and external team members and senior management.

• Conduct training at client site.
• Develop and oversee maintenance of internal databases and project plans
• Proactively identify and manage client expectations at all stages of a project.
• Lead problem solving and resolution efforts

 

Skills

• Excellent communication skills, both written and verbal
• Strong customer service ethic with ability to establish and maintain effective relationships with clients and co-workers.
• Good problem solving and analytical skills.
• Excellent organizational skills; able to prioritize workload and multi-task
• Team oriented & flexible
• Good computer skills, including knowledge of MS office applications

Education & Experience: 

• Bachelor's degree
• 2 – 3 years of project management/coordination experience
• Previous client management experience required
• Experience in a CRO/biotech/pharmaceutical operational function; e.g., data management, clinical research/operations, etc., preferred

 

Send resumes or referrals to .(JavaScript must be enabled to view this email address)

 

 

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